Open Positions

Open Positions

Research and Data Advisor

We are currently seeking a full time Research and Data Advisor to find, retain and engage Chamber members. The Customer Focus Center is committed to providing excellent service to its external customers as well as all internal departments it supports.

Qualifications

The ideal Research and Data Advisor is service-focused and proactive by nature. He or she is a self-starter with a sense of urgency and inquisitive, curious nature. This person is confident and passionate with positive energy for work and life. He or she understands the importance of collaboration, effective listening and integrity. This person is detail oriented with strong database skills, research skills, and a passion for efficiency. He or she is creative and innovative when solving problems and is able to react quickly to customer-service related tasks and issues.

Purpose

The Research and Data Advisor is responsible for providing service to our current and prospective members. The incumbent accepts incoming call and requests for resources thinking and reacting quickly to the callers’ needs and inquiries. The incumbent works in partnership with the sales team to research prospective members, record and track leads, and coordinate member appointments.

Responsibilities

Service:

  • Ensures that each customer and member receives outstanding service by providing appropriate business information and processing all transactions as quickly and accurately as possible.
  • Understands the Chamber’s products and benefits in order to up-sell and cross-sell memberships, meetings, and products.

Data and Database Management:

  • Enters member data into the Chamber’s Personify database each day including their demographic information, key personnel, dues basis and contact tracking follow-ups.  Create and process payment of a membership orders.
  • Proactively conducts research to find new businesses for member development, develops research briefs on target companies, and keeps and maintains regional data relevant to the chamber’s mission and purpose.
  • Assists with membership retention by drafting and organizing letters for the CEO to send to local businesses that are in the news, and prepares Chamber team with engagement reports for key companies.
  • Assists with the monthly development of membership tracking reports.
  • Provide continuous analysis, incorporating local, national and global trends to guide the Chamber’s strategic growth initiatives.
  • Produce information to aid in the identification of business opportunities.

Collaboration:

  • Provides back up support to Customer Service Advisor role.
  • Interacts with prospective members to set up appointments with the sales team.

Specifications

  1. Bachelor’s Degree or relative work experience
  2. Database management experience
  3. Web-based technology management
  4. Microsoft Office products (Word, Excel, etc.) experience
  5. Customer service experience

Work Environment

The position is located in a climate-controlled downtown office site and requires a minimal amount of external activity. The job will require talking, listening, researching, and sitting for long periods working at a computer screen. This position does not require travel. Requirements include some evenings and weekends, flexible work week available to accommodate these instances.

Our Culture

We commit to achieving tangible results in a supportive team environment built on respect, energy, curiosity, continuous improvement, and positive attitudes and relationships.  We are visionaries, collaborators, and makers of change. We lead inclusively with passion, integrity, and fun!

Equal Opportunity Employment

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.

Position offers a rewarding challenge in a professional environment, competitive salary & excellent benefit package. Please submit resume & salary requirements to resume@cincinnatichamber.com.


Customer Service Advisor

We are currently seeking a part time (20 hours per week) Customer Service Advisor to find, retain and engage Chamber members. The Customer Focus Center is committed to providing excellent service to its external customers as well as all internal departments it supports.

Qualifications

The ideal Customer Service Advisor is service-focused and proactive by nature. He or she is a self-starter with a sense of urgency and inquisitive, curious nature. This person is confident and passionate with positive energy for work and life. He or she understands the importance of collaboration, effective listening and integrity. This person is detail oriented with strong database skills, research skills, and a passion for efficiency. He or she is creative and innovative when solving problems and is able to react quickly to customer-service related tasks and issues.

Purpose

The Customer Service Advisor is responsible for providing service to our current and prospective members. The incumbent accepts incoming call and requests for resources thinking and reacting quickly to the callers’ needs and inquiries. The incumbent works in partnership with the sales team to research prospective members, record and track leads, and coordinate member appointments.

Responsibilities

Service:

  • Ensures that each customer receives outstanding service by greeting them, providing appropriate information and processing all transactions as quickly and accurately as possible.
  • Understands the Chamber’s products and benefits in order to up-sell and cross-sell memberships, meetings, and products.
  • Provides onsite registration support to assigned meetings and events.

Data and Database Management:

  • Enters all new members into the Chamber’s Personify database each day including their demographic information, key personnel, dues basis and contact tracking follow-ups. Create and process payment of the membership order.
  • Manages the Chamber’s member email box, updating all information in Personify within three business days of receipt.
  • Manages the data in the Personify system by making available accurate and timely data for internal and external use.
  • Enter all gold upgrades into the Chamber Personify database each day including their business lists and calendar credits.
  • Works with the supervisor to identify past due programs invoices and makes outbound calls to collect on these outstanding dollars.
  • Provides proactive testing of Chamber website and troubleshoots issues.

Collaboration:

  • Understands the requirements of each meeting and provides accurate and timely meeting rosters, name badges, and table tents to program managers.
  • Works with supervisor to identify past due programs invoices and makes outbound calls to collect on these outstanding dollars.
  • Provides back up support to Research and Data Advisor role.

Specifications

  1. Bachelor’s Degree or relative work experience
  2. Database experience
  3. Customer service experience

Work Environment

The position is located in a climate-controlled downtown office site and requires a minimal amount of external activity. The job will require talking, listening, researching, and sitting for long periods working at a computer screen. This position does not require travel. Requirements include some evenings and weekends, flexible work week available to accommodate these instances.

Our Culture

We commit to achieving tangible results in a supportive team environment built on respect, energy, curiosity, continuous improvement, and positive attitudes and relationships.  We are visionaries, collaborators, and makers of change.  We lead inclusively with passion, integrity, and fun!

Equal Opportunity Employment

We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.

Position offers a rewarding challenge in a professional environment, competitive salary & excellent benefit package. Please submit resume & salary requirements to resume@cincinnatichamber.com.


Membership Development Representative

The Chamber is recruiting a Membership Development Representative to find, retain, and engage Chamber members. Primary responsibilities include:

  • Develop and implement member development strategy
  • Penetrate customer targets to generate proposals and close sales by prospecting, qualifying, and securing meetings with decision makers of targeted companies.
  • Identify and present tailored value proposition to prospects and determine appropriate level of membership
  • Achieve monthly, quarterly and annual quotas.
  • Identify market trends to assist in the Chamber’s overall marketing strategy and track appropriately.
  • Provide current and prospective member driven recommendations regarding the development of member services that will attract new members for ongoing continuous improvement
  • Maintain accurate member information and intelligence in our database in coordination with internal team
  • Coordinate the processing of membership and communication set up with internal team

Competencies:

  • Conflict Management
  • Customer Focus
  • Integrity and Trust
  • Interpersonal Savvy
  • Drive for Results

Specific skills desired:

  1. Proven business acumen, relationship management and communication skills
  2. Extensive knowledge of the Cincinnati business community
  3. Results oriented professional with excellent interpersonal and team building skills
  4. An understanding of value based selling
  5. Reliable transportation with proof of insurance is required for local travel

A minimum of 2+ years of relationship management experience and/or business to business sales experience is desired. Bachelor’s degree and/or relative work experience required. This position offers a rewarding challenge in a professional and dynamic environment and an excellent benefits package. This position is salary plus commissions. Please submit resume and salary requirements: resume@cincinnatichamber.com.

Our Collaborative Spirit
We commit to achieving tangible results in a supportive team environment built on respect, energy, curiosity, continuous improvement, and positive attitudes and relationships. Position offers a rewarding challenge in a professional environment, Please submit resume & salary requirements to resume@cincinnatichamber.com. We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.


How to Apply

Please include the position you are applying for along with your resume and salary requirements and send to the contact information below. Resumes without salary requirements will not be considered. Open positions listed below.

Human Resources
Cincinnati USA Regional Chamber
3 East 4th Street
Cincinnati, Ohio 45202
513-579-3100
Fax: 513-579-3101

resume@cincinnatichamber.com

The Cincinnati USA Regional Chamber is one of the nation's largest chambers of commerce, with approximately 4,000 member businesses. The Chamber's talented professional staff share a commitment to leadership, service, and teamwork, working with thousands of engaged member companies to grow the vibrancy and economic prosperity of our region.

The Cincinnati USA Regional Chamber is an equal opportunity employer.

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