Mary Miller's Story

Membership spurs growth opportunities

Miller, Mary 2015If you're looking for even more reasons to renew your Chamber membership, meet Mary Miller, CEO & owner of Jancoa Janitorial Services. Mary will tell you that it all started with one question…

"Who cleans your building?"

The best business minds will tell you that oftentimes, finding new opportunities is a matter of being in the right place, at the right time, and then knowing how to ask the right question.

Mary Miller, CEO and owner of Jancoa Janitorial Services, recalls a time when she attended an insurance program at the Cincinnati USA Regional Chamber. After arriving early, and while waiting for the program to begin, Miller realized she was sitting with some of her vendors.

"So, who cleans your building?" asked Miller, a long-time customer of one of the vendors. "Because if you hired my company to do it, it sure would make it a lot easier for me to pay my bill from you."

That conversation - which began with a simple question - led to Jancoa submitting a bid, and ultimately winning the business.

Jancoa was founded by her husband, Tony, in 1972.  Tony ran the company for many years with the help of his family.  When Tony and Mary met, he knew they would be a winning combination. They've been partners in life and business ever since.

"Tony and I work well together because we know our individual strengths and weaknesses. Our skills complement each other," says Mary, who joined the company in 1993 and has been CEO since 2007. "Tony loves innovation and creating processes and I prefer strategically maximizing opportunities."

In an industry with around a 300 percent average rate of employee turnover, the Millers found themselves in a constant state of hiring. They wanted to find a way to become more efficient by slowing the staffing churn and retaining their workforce longer.

Improving the culture of the company became a high priority. They added employee benefits including insurance and vacation time.  That alone was an unconventional step that separated Jancoa from the competition. But the Millers knew that their employees needed more. To ultimately change the course of the revolving door cycle, they needed to change the "dead end" perception of work in the cleaning industry, and give their staff "hope and opportunity for the future."

That mission inspired them to initiate a program they call the Dream Manager.The program consists of a series of one-on-one coaching sessions and group classes. Employees get the support they need to identify their personal dreams and take tangible steps toward achieving those dreams.

How has Chamber membership helped your business? Click here to share your story.

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