Infintech: Helping Chamber members keep costs under control
Customers who call Infintech to talk about their payment processing services don't have to dial a distant area code or an 800 number. A real person answers the phone -and it's someone with a direct access to the answers and cost-savings solutions for payment processing for your business.
In an industry that is largely considered a commodity, this is just one of the many qualities that sets Infintech apart from the competition. Another key difference is their "Cost-Plus" pricing structure.
Cost-Plus Pricing isn't tiered, and doesn't have shifting base rates or surcharges. Interchange and/or network costs are passed on, along with a set fee to process the transaction. It's transparent-so you always know exactly what you're paying.
This pricing model, historically only available to large businesses, allows also Infintech to provide an overall lower cost to nearly every business - and an even deeper discount to members of the Cincinnati USA Regional Chamber. (But don't take our word for it. Do the math at www.cincinnatichamber/ROI).
The driving force behind Infintech's payment solution strategies is Ryan Rybolt. After honing his business skills at Procter & Gamble and then mastering the ins and outs of credit card processing at Fifth Third Bank, Rybolt launched Infintech in 2004.
Rybolt was a member of the Cincinnati USA Regional Chamber's Small Business Advisory Board in the late 1990's and early 2000's when he was in his 20's. "This was before "YP" (Young Professional) was cool," he said. As a member of HYPE Cincinnati's founding team, he also started the non-profit, Give Back Cincinnati, an organization that now boasts over 5,000 members and facilitates social giving and volunteering.
Today, Rybolt and his staff participate in nearly 25 different community organizations. They've dedicated themselves to integrating corporate responsibility into their day-to-day business activities.
Under Rybolt's leadership, Infintech has established a pattern of steady, strategic growth. Along the way, the company has separated itself from the competition by in-sourcing key functions to ensure quality. "We don't outsource customer-facing services," says Rybolt. "It is important that we control the quality of the overall Infintech experience. This extra attention to detail and quality protects and preserves our customers' confidence in our business."
Higher quality, at a lower price, to earn a fair profit is just good business. "We rarely lose a customer," Rybolt says. "It's a main ingredient in our recipe for continued growth."
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