June 25, 2013
LC Care Connect project improves healthcare access
Care Connect Team members L-R: Steve Gibbs, Joe Curry, Judith Warren, Beth Robinson, Robyn Chatman, MD, Terry Garcia Crews, Brendon Cull, David Dawson, Joshua Smith
Each year, project teams are formed from the members of the current Leadership Cincinnati USA class to deliver significant support to various segments of the Greater Cincinnati community. Participation in a project team provides class members the opportunity to work closely with like-minded individuals and effect change.
Class 36 added five projects to the ever growing list of great ones initiated by previous Leadership Cincinnati classes including great ones like Crayons to Computers and the Charitable Pharmacy at St. Vincent de Paul, among others.
Class 36 Project Spotlight - Care Connect
Driven by a desire to improve appropriate access to healthcare, the members of LC36 decided to focus on eliminating transportation as a barrier to access and picked up the charge started by the Care Connect Team of LC32. The next challenge for the Care Connect project was to determine a source of funding.
The hybrid LC32/36 Care Connect team explored multiple avenues to provide medical transportation. Taxicabs, independent transportation services, and Metro bus service were all considered. Ultimately, we had to look no further than our own team for a solution.
In crafting a solution, the team looked at the goals of the Greater Cincinnati healthcare community to make sure that our solution made the most comprehensive contribution possible given our time limitation. The expertise on our team identified the community goal of reducing 30-day hospital readmissions as a goal we could influence by improving access to transportation. The team also recognized that we would need a way to document and measure the efficacy of our effort, both as a means for securing future funding, but also to contribute to the data being collected by the Greater Cincinnati Healthcare Transformation Organization (also known as the Greater Cincinnati Health Council, The Health Collaborative, and HealthBridge).
The LC36 contribution to the Care Connect effort is a 120 day pilot project that will provide three (3) one-day bus passes to patients discharged from the University of Cincinnati Medical Center Emergency Department. The passes will each be active for 24 hours after first use and are intended to provide transportation for the patient to their pharmacy (for filling any prescription given at the ED), post-discharge appointment with their PCP (primary care provider), and diagnostic follow-up (xray or lab test). These passes were developed by Metro (Terry Garcia Crews) specifically for our study. The passes will allow us to track where the rider boards the bus using the pass.
Patients will be identified by care coordinators employed by Health Care Access Now (Judith Warren) as part of a grant in partnership with the University of Cincinnati Medical Center. The goal of the grant is to connect these patients with a medical home and reduce inappropriate and frequent use of the emergency department. HCAN will also be able to provide data regarding patient follow-up rates with their PCP and subsequent ED visits.
Everybody Rides Metro (Joe Curry) provided the funding for 175 patients to participate in our pilot.
Project Team Members
Robyn Chatman, MD
Terry Garcia Crews, CEO, Metro
David Dawson, Sibcy Cline
Brendon Cull, Kroger
Beth Robinson, CEO, Uptown Consortium
Joshua Smith, City Manager, City of Hamilton
Judith Warren, CEO, Health Care Access Now
Other projects coming out of Class 36 include an employee retention 'dream manager' program, an online multicultural resource guide and ambassador program, a community farm for food pantries, a plan for improving transportation to medical care, and a program bridging the awareness and program gap around the STEM (science, technology, engineering and math) industry in the community.
See more Leadership Cincinnati class projects and look for more project spotlights in future currents issues.
Leadership Cincinnati, the preeminent leadership development program in Cincinnati USA, sponsored by First Financial Bank, provides participants a broad view of civic leadership through direct contact with a wide variety of institutions and people.
Class members are chosen from a cross section of the community and represent the region's top levels of leadership. The ten-month program, which kicked off in September 2012, focuses on creating a regional culture of innovation in the areas of education, economic development, inclusion, justice, arts and culture, health care, human services and sustainability.
More information about Leadership Cincinnati
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