Cincinnati USA Regional Chamber

Building Cultural Competence: A Program for Leaders

The time is right. Our changing workforce and expanding markets demand higher levels of cultural competence—the ability to shift cultural perspective and adapt behavior and communication style to successfully accomplish business results.


  • Measuring the cultural competence of the participants and charting improvements over time.
  • Enhancing understanding of one’s own worldview and cultural identity, including implicit/unconscious bias.
  • Increasing knowledge of differences viewed through race, ethnicity and gender.
  • Equipping participants with tools for communication and behavior that bridge differences.
  • Creating an ongoing, cross-cultural dialogue that examines how we increase inclusion in our region.
  • Fostering a network of individuals, companies and groups who serve as champions of change in our communities.


  • The business case for cultural competence
  • Role of emotional intelligence in bridging cultural differences
  • Building rapport across cultures
  • Adapting communication for unfamiliar situations
  • Listening and learning in conflict
  • The role of leaders in raising cultural competence of employees, constituents, stakeholders and more 
  • The neuroscience of bias and strategies for reducing the negative impact

The program will culminate with individual action plans based on insights and learning from the class sessions.


The program is open to business, non-profit and community leaders from all sectors. The maximum number of participants is 30. The inaugural program tuition is $750 and includes two intercultural competence assessments and two individual coaching sessions (valued at $300) as well as all materials, meals and related program costs.


For questions, contact Mary Stagaman, 513.579.3129.

With Support From

Cincinnati USA Regional Chamber | 3 East 4th St., Cincinnati, OH 45202 USA | 513.579.3100

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