Cincinnati USA Regional Chamber

DEC
5

Disney Institute Workshop: Disney's Approach to Quality Service

Behind everything Disney does, are service insights time-tested by 60 years of success used to serve guests at their parks and resorts. They know that excellent service does not simply come from a friendly smile or easy transaction. It results from truly understanding the customer’s needs and putting the right guidelines and service standards in place to exceed their expectations.

This is a rare opportunity for Cincinnati business professionals to participate in a Disney Institute experience.

WHAT YOU WILL LEARN:

  • Assess and improve your organization’s commitment to quality service
  • Differentiate and elevate your service to become a provider of choice
  • Design standards for quality service to create a consistent experience
  • Gauge the needs, wants, stereotypes and emotions of your customers at an individual level
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations

Only 250 spots available!

Disney’s Approach to Quality Service
Thursday, December 5
8 a.m. - 5 p.m.
Great American Ballpark
Fox Sports Club

As to Disney artwork/ properties: © Disney


Hosted by:                                        In partnership with:
chamberlogo140x48                    2019_LOGOCincinnatiReds
Excellence Investor:
2018_PNC140x40
Collaborating Investors:
2019_LOGODelawareNorth    2019_LOGOprestige

Click here to see the current guest list!

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